These General Terms and Conditions of Sale govern purchases made through the EL SPA e-commerce website, operated by DREAMLAND SOCIETA' A RESPONSABILITA' LIMITATA, VAT No. and Tax Code 13233911000, registered office at Via Plinio 15/C, 00193 Rome (RM), Italy, e-mail mail@elspa.it, telephone +39 06 68192869.
The Customer is invited to read this document carefully before submitting an order and to keep a copy on a durable medium. The mandatory protections provided by the Italian Consumer Code shall in all cases remain unaffected.
1. Seller and scope
The seller is DREAMLAND SOCIETA' A RESPONSABILITA' LIMITATA, trading under the EL SPA brand. These terms apply to distance contracts concluded through the website for the purchase of treatments and services, value vouchers, treatment vouchers, packages and beauty products.
Where the purchaser acts for purposes unrelated to their business, commercial, craft or professional activity, the mandatory provisions of Legislative Decree No. 206/2005 (Italian Consumer Code) apply.
2. Information on products and services
Essential characteristics, price, treatment duration where applicable, any inclusions, promotional conditions and gift eligibility are indicated on the relevant product or service page published on the website. Images are for illustrative purposes; some visual content may have been reworked using artificial intelligence tools as explained in the AI Transparency Notice.
EL SPA undertakes to keep the catalogue up to date. Manifest clerical errors, subsequent unavailability or changes not attributable to EL SPA will be handled by promptly informing the Customer and, depending on the circumstances, offering correction, an equivalent solution or reimbursement of any sums already paid.
3. Prices, taxes, promotions and bundles
All prices are expressed in euros and, unless otherwise indicated, include applicable VAT.
- Any promotional codes are subject to the conditions indicated at the time of use and may not be combined where the system or the specific promotion excludes combination.
- Beauty products paired with a treatment through the catalogue’s dedicated feature may benefit from the bundle rate displayed on the website. The discount is granted only where the pairing is confirmed by the server-side catalogue.
- Beauty products purchased on a standalone basis do not automatically benefit from the bundle discount and may be shipped or collected in accordance with Article 7.
4. Order procedure and conclusion of the contract
- The Customer selects products, services or vouchers and adds them to the cart.
- Before payment, the Customer may review items, quantities, prices, any discounts, delivery method, shipping charge and total amount.
- The Customer enters the information required for the order and, where applicable, the shipping address.
- Submitting the order through the payment command entails an obligation to pay the stated price.
- The contract is deemed concluded when payment is authorised and EL SPA makes available or sends the order confirmation on a durable medium, subject to technical errors or unavailability promptly communicated to the Customer.
The order number or code identifies the transaction and must be quoted in support requests.
5. Payment
Online payment is processed through Stripe using the payment methods made available at checkout. EL SPA does not store full card details. The total charge includes the price of goods/services and any extras, less applicable discounts, plus any shipping charge.
6. Vouchers and gifts
Vouchers issued by EL SPA are valid for 12 months from the date of issue, unless a more favourable period is expressly stated on the individual voucher.
- Value voucher: may be used on multiple occasions until the balance is exhausted and, in any event, within the expiry date. Each use reduces the remaining balance.
- Treatment voucher: gives the named recipient the right to the treatment purchased. It is personal and may not be freely transferred to third parties, except with EL SPA’s written authorisation in the event of a correction or exceptional circumstance.
- Price-list increase: the holder of a treatment voucher is not required to pay any difference resulting from price increases occurring after purchase, provided the voucher is used within its validity period.
- Treatment no longer available: the recipient may choose an equivalent treatment or use the full amount originally paid as credit toward another treatment. If the selected treatment has a higher price, the difference will be due; if it has a lower price, any remaining credit may be used within the voucher’s expiry date.
- Voucher delivery: the voucher may be made available to the purchaser or sent to the recipient according to the options offered at checkout. The purchaser is responsible for the accuracy of the recipient details provided.
7. Beauty products: collection and shipping
For beauty products purchased on a standalone basis, the Customer may choose, where available at checkout, between free collection at EL SPA and shipping within Italy.
| Method | Conditions |
|---|---|
| Collection at EL SPA | Free of charge. Collection information is provided in the order/confirmation. |
| Shipping within Italy | Fixed charge of EUR 6.90 including VAT per order, regardless of the number of shippable products. Indicative delivery time: 2-5 business days from order confirmation. |
| Beauty product bundled with a treatment | Collection only at EL SPA on the day of the treatment; no shipping charge. |
Shipping is currently available only within Italy. The Customer must provide a correct and complete address. Delivery times are estimates and may be affected by public holidays, remote locations, force majeure or events attributable to the carrier.
For consumer contracts, the risk of loss of or damage to the goods passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, physically takes possession of the goods, subject to the cases provided by law.
8. Booking treatments
Purchasing a treatment or voucher online does not automatically create an appointment. The date and time are agreed with EL SPA through the channels indicated on the website, unless future online booking features are introduced.
Changes and cancellations of appointments are governed by the Cancellation Terms published on the website and incorporated by reference into these terms.
9. Changes, cancellations and no-shows
Unless more favourable conditions are communicated by EL SPA, an appointment may be changed or cancelled without penalty if notice is received at least 24 hours before the agreed time. If cancellation is made with less than 24 hours’ notice or in the event of a no-show, the detailed rules in the Cancellation Terms apply, providing for a withholding or charge equal to 50% of the value of the booked treatment, except in documented exceptional circumstances assessed by EL SPA.
This contractual rule governing appointments is separate from the statutory right of withdrawal relating to the distance contract, where that right applies.
10. Right of withdrawal
A consumer Customer has the right of withdrawal in the cases and within the time limits provided by Articles 52 et seq. of the Italian Consumer Code. The conditions, exceptions, effects of withdrawal and model form are described in the Right of Withdrawal Notice published on the website.
For contracts concluded through an online interface, where the right of withdrawal exists, the Customer may also exercise it using the online function clearly identified as 'Withdraw from the contract here', available on the website throughout the withdrawal period pursuant to Article 54-bis of the Italian Consumer Code.
Examples of statutory exceptions include sealed goods that are not suitable for return for reasons of hygiene or health protection once opened and, where the relevant conditions are met, services relating to leisure activities scheduled for a specific date or period.
11. Withdrawal and return of beauty products
Where the right of withdrawal applies, the consumer may withdraw from the purchase of goods within 14 days of delivery, in accordance with the procedures set out in the Right of Withdrawal Notice.
- Direct return costs are borne by the consumer, unless otherwise agreed or required by law.
- The goods must be returned without undue delay and in any event within the statutory time limits, adequately protected and complete with any accessories included.
- For cosmetics or other sealed goods that are not suitable for return for reasons of hygiene or health protection, the right of withdrawal may be excluded if the seal has been removed after delivery, in the cases provided by Article 59 of the Italian Consumer Code.
- Any decrease in value resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods remains governed by applicable law.
12. Statutory guarantee of conformity
Beauty products sold to consumers are covered by the statutory guarantee of conformity provided by the Italian Consumer Code. In the event of a lack of conformity, the Customer may exercise the remedies provided by law, without costs for the operations necessary to restore conformity, within the applicable time limits.
13. Customer obligations
- provide truthful, complete and up-to-date information;
- keep safe any vouchers, codes, links and credentials received;
- not use the website or promotional functions fraudulently or unlawfully;
- before purchase and booking, assess any relevant personal needs and, in the event of health conditions, consult appropriate healthcare professionals and EL SPA staff as appropriate.
14. Liability and force majeure
EL SPA is liable in accordance with applicable law. Nothing in these terms limits mandatory consumer rights or excludes liability that cannot lawfully be excluded. Delays or temporary inability to perform due to force majeure, measures of public authorities, infrastructure unavailability or events not reasonably controllable will be managed by informing the Customer and, where appropriate, offering rescheduling, an equivalent solution or reimbursement.
15. Complaints, support and ADR
For support or complaints, the Customer may contact EL SPA at mail@elspa.it or +39 06 68192869, quoting the relevant order number or voucher.
If the complaint is not resolved directly, the consumer may use alternative dispute resolution (ADR) bodies under Articles 141 et seq. of the Italian Consumer Code. The former European ODR platform is no longer operational.
16. Applicable law and jurisdiction
The contract is governed by Italian law, without prejudice to any mandatory level of protection granted to the consumer by the law of the country in which they reside. For disputes with a consumer, the court of the consumer’s place of residence or domicile has jurisdiction where required by law. For relationships that do not qualify as consumer contracts, the Courts of Rome shall have jurisdiction, unless otherwise provided by mandatory law.
17. Privacy
Processing of personal data in connection with orders, payments, vouchers, collection, shipping and customer support is governed by the Privacy Policy published on the website. The shipping address is not used for commercial profiling, marketing or AI systems.
18. Version and amendments
The version applicable to the order is the version made available to the Customer at the time the contract is concluded. EL SPA may update these terms for regulatory, organisational or technical reasons, without prejudice to rights already accrued under contracts already concluded.
Contact details: DREAMLAND SOCIETA' A RESPONSABILITA' LIMITATA - Via Plinio 15/C, 00193 Rome (RM), Italy - VAT No./Tax Code 13233911000 - mail@elspa.it - +39 06 68192869.