Characteristics of services
Essential characteristics of services are presented on elspa.it in each treatment page. We reserve the right to change the services on sale at any time, with no prior notice.
Prices
All prices of our services are indicated in Euros (€) and they are all VAT included when due. Dreamland reserves the right to change the prices of services sold on the website at any time. The Client will be charged the prices put on the site when the order is confirmed.
Service supply
All ordered services are summed up in an e-mail sent from Dreamland to the Client at the e-mail address indicated at the time of purchase.
El Spa works on appointment, so we advise our Clients to book treatments beforehand to be sure to get the right spot. When booking, the Client will be asked to give the e-mail address he/she indicated in the order and/or the order number. It is also possible to give a preference on the operator (man/woman) and we will what we can to fulfill the Client’s needs.
In case of voucher or service purchase, the voucher beneficiary will have to book the service desired via telephone. The voucher is valid for one year since the purchase date, after which is it considered expired. No reimbursement is due if services are not used within the expiry date.
A possible cancellation must be communicated at least 24 hours before the appointment, otherwise it will be cancelled and it will not be possible to recover the services purchased.
All purchased treatments cannot be reimbursed nor changed with money. An exchange may be possible with other El Spa services on Dreamland’s discretion.
Upon arriving late, the treatment chosen by the Client will be shorter in case it is not possible to recover the time lost, depending on daily schedule.
Hammam is not advised for pregnant women. In any case, the Client is kindly requested to communicate possible clinical problems or pathologies in order to verify eligibility for the chosen treatment.
When doing an Hammam for the first time, the Client is requested to purchase Kassa glove for gommage (5€). Bathing outfit is requested for the access to El Spa pools.