Sales Terms and Conditions

The offer and the sale of services on our web site elspa.it are regulated by the following Conditions of Sale. The service purchased on elspa.it is directly sold by Dreamland S.r.l. (from now on “Dreamland”):

Legal office: Via Plinio, 15/c – 00193 Roma, Italia

VAT Nr.: 13233911000 – R.E.A. 1431400

Start-up Cap. Euro 10.000,00

The purchase contract and its related procedures are available in Italian and in English.

The use of sale service described in the present Conditions of Sale is reserved exclusively to customers, (from now on Clients or Client) aged 18 or over (if underage, they must be authorized by their legal representative).

Characteristics of services

Essential characteristics of services are presented on elspa.it in each treatment page. We reserve the right to change the services on sale at any time, with no prior notice.

Prices

All prices of our services are indicated in Euros (€) and they are all VAT included when due. Dreamland reserves the right to change the prices of services sold on the website at any time. The Client will be charged the prices put on the site when the order is confirmed.

Service supply

All ordered services are summed up in an e-mail sent from Dreamland to the Client at the e-mail address indicated at the time of purchase.

El Spa works on appointment, so we advise our Clients to book treatments beforehand to be sure to get the right spot. When booking, the Client will be asked to give the e-mail address he/she indicated in the order and/or the order number. It is also possible to give a preference on the operator (man/woman) and we will what we can to fulfill the Client’s needs.

In the case of purchase of gift vouchers or services, the beneficiary of the voucher must book the desired services by telephone or by email at mail@elspa.it. The voucher is valid for one year from the date of issue, once this term expires the right to use the services and in any case no refund is due.
Except for the provisions of point 5 (right of withdrawal) the treatments purchased cannot be refunded or replaced with the equivalent value in cash, but only with other products or services of El Spa at the discretion of Dreamland.

Upon arriving late, the treatment chosen by the Client will be shorter in case it is not possible to recover the time lost, depending on daily schedule.

Hammam is not advised for pregnant women. In any case, the Client is kindly requested to communicate possible clinical problems or pathologies in order to verify eligibility for the chosen treatment.

When doing an Hammam for the first time, the Client is requested to purchase Kassa glove for gommage (5€). Bathing outfit is requested for the access to El Spa pools.

Purchase process

In order to finalize a purchase contract of one or more services on elspa.it, the Client will have to fill in an electronic order form and send it following the instructions. The contract is available in Italian and English.

In the order form there is a link to the Conditions of Sale and a summary of the information on the characteristics of each service ordered, together with the price and the method of payment to be used (PayPal).  The Client’s payment will be completed with the PayPal charge or on the Client’s credit card. The payment is made soon after the service has been ordered and before the appointment. If the payment fails (i.e. non-existence of the bank account, no account coverage, wrong credit card number or exceeded credit card limit), the contract will not be concluded.

The contract is finalized with the forwarding of an e-mail with the services ordered and other essential elements of the contract at the e-mail address provided by the Client when placing the order. Such e-mail communication will work as order acceptance sent to the Client.

By sending the order form to Dreamland, the Client acknowledges and declares that he/she has read all the information provided during the purchase, and that he/she accepts all the Conditions of Sale and other information contained in elspa.it, including Privacy Policy.

All financial information (i.e. credit/debit card number, expiry date or bank account number) will be forwarded, via encrypted protocol, to PayPal, with no possible access by other parties.

Purchase Receipt or Invoice

If the Client wants a purchase receipt or an invoice, this will be given when he/she comes to El Spa for the treatment.

If the Client has bought a gift voucher, he/she can contact Dreamland here and he/she will receive the receipt or invoice via e-mail.

Coupon codes are promotional codes that allow to use a discount on purchases made on elspa.it exclusively. These codes can be added to cart during the purchase procedure.

Each code has a validity time (first day and last day) and such time limit cannot in any case be extended. The coupon code cannot be changed into money.

El Spa promotional offers cannot be cumulated with other deals.

Dreamland wants all its Clients to be fully satisfied.

In compliance with the Italian Law (Consumer Code), the Client has the right to withdraw from the contract, without specifying the reason, within 14 days since the purchase date.

To withdraw from the contract, the Client must inform us about his/her decision to withdraw from the present contract with explicit declaration (i.e. letter or e-mail). The declaration may be sent to:

• This address if sent via regular mail: El Spa via Plinio15/c – 00193 Roma
• This address if sent via e-mail: mail@elspa.it.

To this end, we advise the Customer to use the standard form specified below:
– with the present letter, I am to inform about my withdrawal from the Sale contract for the following services (specify the services)
– ordered on (write date)
– Name of Client (write name)
– Date (write date).

To fulfill the Right of Withdrawal, the Client must send communication for the right of withdrawal before the expiry of the withdrawal period.

By withdrawing from the preset contract, the Client will be reimbursed by Dreamland, with no delay, within 14 days upon receiving the decision to withdraw from the present contract.

6 – State of health

When booking, please inform reception of any physical condition, pregnancy, allergies or anything else that may affect the choice of your treatment. In compliance with health and hygiene standards, people with skin or water-borne contagious diseases will not be able to access the spa.

7 – Use of the spa

El spa is a place where tranquility and serenity reign. We kindly ask you not to use cell phones and to moderate your tone of voice. Smoking is prohibited throughout the centre.

8 – El Spa at your home

To continue the experience begun at El Spa at home and enjoy its benefits for longer, all the products used during your treatments can be purchased. For info and costs, please contact the reception.

9 – Lost property and damage

The Management is not liable in the event of theft, lost objects or damage to personal and valuable objects. For this reason we advise you not to leave them unattended. Likewise, it assumes no responsibility for the objects deposited in the lockers intended for clothing.
If lost items are found, if recovered, they will be delivered to the main Reception.
The Management is not responsible in any way for any accidents, injuries or other things that may happen to users due to behavior attributable to them.

All information on the Client’s personal data can be found in the Privacy Policy, that the Client is kindly invited to read.

Users who visit the present website declare to agree that all terms regarding the use of the elspa.it website are ruled by the Italian law in force.

Furthermore, they declare that for the above mentioned issues they comply with the Court of Rome.

The European Commission provides a platform for the resolution of online controversies, which can be accessed here: http://ec.europa.eu/consumers/odr/.
Dreamland does not guarantee that the website complies with applicable laws in other countries.

Access to elspa.it from countries in where its contents are declared illegal is strictly prohibited. Users who decide to access the site from such countries are fully aware of the legal consequences and sanctions that they undergo, and they will be deemed as the only responsible for breaching the local law.

To contact Dreamland, use this form.

Last update: March 2023.